1. Document and log everything. It is good to take notes during phone conversations.
2. Get everyone's name and title. If they refuse log the date and time you spoke to the person and the records of your call should show up.
3. Keep your telephone records of your phones just in case the records of you calling them are mysteriously erased in their data system.
4. When all else fails, go to the top. They are providing a service that you paid for and you have the right as a customer to complain to the CEO and board if need be.
5. Write a letter of complaint that incorporates solutions to better the services of the airline. It helps the company to know you are not just another nasty customer who wants to bash them.
6. Detail the person(s) who were unprofessional and explain why you were offended. These people should not be representing the company and I guarantee you are not the first dissatisfied customer.
7. Commend all those that helped in the difficult process. I wrote a commendation for three women that were very helpful in this case. The first one was the young lady at DELTA who took a concerted effort to help. I wish her the best, DELTA needs her, and certainly AIR FRANCE.
8. Keep copies of everything.
9. Follow up is the last important key to completing your complaint. If you don't hear from them, bug the hell out of them until you get a reply that is sufficient. Let me remind you that airlines are big companies and your sufficiency may exceed theirs.
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